PRIVACY POLICY

Last Updated: July 2026

At Edinburgh Stonecraft (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (edinburghstonecraft.co.uk) and contact us for our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you use our website, we may collect and process the following information:

• Information you provide directly: When you fill out our online contact form, request a quote, or call us, we collect your name, email address, phone number, postal code, and any details you provide regarding your property or project.

• Technical data: Like most websites, we automatically collect basic technical data when you visit our site, including your internet protocol (IP) address, browser type, device type, and the pages you visit. This helps us understand how our website is used and ensure it functions properly.

2. How We Use Your Information

We use your personal data strictly for legitimate business purposes, including:

• To respond to your inquiries and provide free, no-obligation estimates.

• To communicate with you regarding ongoing or scheduled stonemasonry, restoration, or conservation projects.

• To manage our internal record-keeping and invoicing.

• To improve our website, services, and customer experience.

We will never sell, rent, or trade your personal information to third-party telemarketers or mailing lists.

3. How We Share Your Information

We do not share your personal data with third parties, except in the following limited circumstances:

• Service Providers: We use trusted third-party service providers to help run our business (such as our website hosting company and email systems). These providers only process your data on our instructions and are legally bound to keep it secure.

• Legal Requirements: We may disclose your information if required to do so by UK law, a court order, or to prevent fraud and protect our legal rights.

4. Cookies and Tracking

Our website uses basic cookies to enhance your browsing experience and analyze website traffic. A cookie is a small text file placed on your device. You can set your browser to refuse all or some browser cookies, but this may cause certain features of the website (like embedded forms) to function improperly.

If you clicked on one of our Google Ads to reach this site, Google uses tracking cookies to measure the effectiveness of our advertising campaigns and help us understand which ads generate inquiries.

5. Data Security and Retention

We take appropriate physical, technical, and administrative security measures to prevent your personal data from being accidentally lost, accessed, altered, or disclosed in an unauthorized way.

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements (such as HMRC tax records).

6. Your Legal Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of any inaccurate or incomplete data we hold.

• Request erasure of your personal data when there is no good reason for us to continue processing it.

• Object to processing of your personal data or request a restriction on how we use it.

To exercise any of these rights, please contact us using the details below. We aim to respond to all legitimate requests within one month.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

• Business Name: Edinburgh Stonecraft

• Phone: 07984 667 226

• Email: info@edinburghstonecraft.co.uk

• Location: Serving Edinburgh, East Lothian, and surrounding areas.